FAQ

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Completing the questionnaire

This questioinnaire will take around 10 minutes to complete. You can log back in at anytime to complete it - but don't leave it till the last minute!

Save your answers!

From time to time, please click the "Save unfinished page" button on the bottom of the page - this will ensure that your individual responses are saved, and in the event that your connection is lost (more likely when using a mobile device), you can simply log back in and continue where you left off.

Page Errors

If you receive a "422 Error" it means that you have an expired application page open in another browser tab. Restart your browser, or close the tab, then log back in and complete your application. And remember to save your answers regularly.

DO NOT USE EMOTICONS/EMOJIS IN YOUR ANSWERS! (you will not be able to submit your answers until they're removed).

Forgot your password?

No problems - just click the 'forgot password' link on the sign in page. If you don't immediately receive an email, check your spam/junk folder for an email from noreply@castasugar.com.

What photos do I need?

Please have prepared the following (JPEG/PNG) images for your application:

  • You and (if applicable) your family
  • Your nominated neighbour and (if applicable) their family.
  • 1 photo of the front of your house
  • 2-3 photos of the space to be renovated

You may commence your application without these images - but it will not be considered until they're uploaded and attached (you can log back in at any time prior to the deadline to update your application).

Floorplans

If you have a floorplan of your home - this may be added at the end of the application. Floorplans need only be basic outlines and approximate measurements (if you don't have an architectural plan available)